The company also posted gains among small customers. Still, churn rates remain higher than they were before the pandemic, and Zoom expects higher churn rates to persist as people start to travel more, Steckelberg said. The company lost fewer customers than executives had expected, she said. That was primarily connected to seasonal audio usage that declines during the holidays, finance chief Kelly Steckelberg said on a Zoom call with analysts. Zoom expanded its gross margin to 69.7% from 66.7% in the prior quarter. In the previous quarter revenue had grown some 367%. In the year-ago quarter people began to use Zoom more heavily as the Covid-19 virus emerged in China, leading to the World Health Organization calling the virus a pandemic in March 2020. Revenue grew 369% year over year in the quarter that ended on Jan.
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